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Reach out to Zarloc for expert IT
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Reach out to Zarloc for expert IT
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Just wanted to thank you again for all your help with the setting up of our pathology requests and downloads
Given that you deal in both customer service and tech support, I'm almost sure you'd hear more complaints than anything else and just wanted to re-iterate that we could not be happier
Many, many, many, thanks again!
I feel compelled to tell you that your IT person who helped us today would, hands down, be the best over the phone helpdesk type IT person that I have EVER dealt with! I have been involved with the world of computers since I was employed to convert a ledger machine accounting system to a HP desktop computer when computers were single line displays on basically a keyboard (I was only 2 years old at the time).
He never once spoke IT speak - a form of powerplay designed by the IT Gods to leave the listener bamboozled and convinced they have been teleported to another planet. He never once did the IT sigh. He explained, guided, educated. He was not condescending or short tempered.
In another corporate life I have worked with many IT people (with me being the business person) and I have always found that they seemed to go out of their way to tell me I couldn't have something or I didn't need something. In your case it has been the complete reverse - not only do you tell me I can have it but you even suggest alternatives or improvements overall. This is truly refreshing.
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